F.A.Q.
Q: Is professional carpet cleaning better than a rental machine?
A:Yes. Professional systems can reach temperatures over 200°F and have 10x the suction of a rental. This allows us to kill bacteria and extract deep-seated oils that DIY machines leave behind, preventing the "musty" smell and rapid re-soiling common with rentals.
Q: How often should I clean my carpets?
A: Most major manufacturers specify professional cleaning every 18 months as the minimum. Some manufacturers even advocate for a biannual cleaning schedule, particularly in high-traffic areas or homes with pets and children.
Q: What is the best method for carpet cleaning?
A: Hot Water/Steam Extraction is recommended by most carpet manufacturers. Some manufacturers will even void the warranty if steam extraction is not used for maintenance. We also offer Low Moisture/Dry cleaning, which we use mostly for commercial jobs where carpets can be dry in an hour! This is also used as part of our "dual" cleaning process for pre-scrubbing heavily soiled traffic areas.
Q: How long does it take for carpets to dry?
A: For Steam/Hot Water Extraction, average drying times range from 3 to 12 hours. It can take up to 24 hours if the carpet is in poor condition or if it's a very humid day without air conditioning. Low Moisture/Dry cleaning typically dries in 30 minutes to 2 hours.
Q: How soon can I walk on my carpets after cleaning?
A: You can walk on them immediately with clean socks, but we recommend staying off for 2 hours to avoid slipping when stepping onto nearby hard floors. Most carpets dry in 6 to 12 hours, but heavy soiling or high humidity can extend this time.
Q: What is a "Truckmount" ?
A: It’s a carpet cleaning plant on wheels. This powerful machinery provides high heat, pressure, and vacuum. Two hoses are brought into the home—one vacuum and one solution line—so there is never a need to use your hot water or electricity.
Q: Are the chemicals you use safe for kids and pets?
A: We offer Organic/Green cleaning products that are non-toxic and odorless. These cleaners—some of which are plant-based—work just as effectively as traditional solutions. If a specific spotter is needed for a tough stain, it is rinsed out thoroughly after treatment.
Q: How long does it take for a sofa to dry after cleaning?
A: Usually 3 to 8 hours. Often, the fabric feels dry to the touch by the time we are finished!
Q: I have pet stains, can you get them out?
A: While we try our best to remove pet stains using specific enzymes for organic matter, some stains can unfortunately be permanent. This is why it is important to act fast! The older the stain, or if it has been previously treated with DIY chemicals, the more difficult it will be to remove.
Q: Do you service all of Fairfield County, Connecticut?
A: We do. Our main service areas in Fairfield County are Stamford, Greenwich, Darien, New Canaan, Norwalk, Westport, Fairfield, Trumbull, and neighboring areas. We have a higher service call fee for certain areas like Ridgefield, Brookfield, Sherman, Bethel, New Fairfield, and Danbury.
