F.A.Q.

Carpet Cleaning Upholstery Cleaning Instant Online Quote About Us

Q: Do you clean High Rises ?
A: Yes and No. We do not use portable systems. The hoses coming into your dwelling ultimately have to connect to our van. If you have carpeting that is just in need of a maintenance cleaning then maybe our "low moisture/dry" cleaning method will do.

Q: What should I do to prepare my home for carpet cleaning?

A: Any furniture you want moved that has breakables on them, such as pictures or crystal, should be cleared. Our policy is that we will move most furniture that can be safely moved obviously this service cost more -see pricing- We will do an inspection before we start cleaning and notify you if there is any furniture that can’t be moved. Also, any small items sitting on the carpets to be cleaned, such as boxes, newspapers, toys and shoes, should be picked up. If there is a lot of debris on the carpet it is recommended that you vacuum first.

Q: What types of chemicals do you use? Are they Safe?
A: We offer Organic/Green cleaning products, that are perfectly safe for everyone! These cleaners -some of which are plant based- work just as effectively as some of the toxic stuff out there.

Q: Is your method of cleaning the best?
A: The primary method we use -which is steam- is recommended by most carpet manufacturers. Some manufacturers will void the warranty if hot water/steam extraction is not used for maintenance. We also offer Low Moisture/Dry Cleaning, which is used mostly for commercial jobs .Carpets can be dry in an hour! This machine is also used as part of our "dual" cleaning method for pre scrubbing on real dirty traffic areas in both residential and commercial settings..

Q: I was told that once you clean your carpets they will get dirty faster and
be ruined. Is this true?
A: It depends on the method as well as the operator doing the work. Years ago many people had their carpeting "shampooed" ,basically a detergent was scrubbed into carpet leaving dirt attracting residue. Unfortunately there are still a lot of companies cleaning this way. We use an "emulsifier", this is something that helps to facilitate the removal of oily soils by creating a "bond" between the soils and water. The emulsifier also acts as a fiber rinse ,so it will help rid your carpet of some of the previous cleaning solutions left behind! The products we use for Low Moisture/Dry Cleaning encapsulate dirt/soil and crystallize to allow for easy vacuuming the following day.

Q: How long do the carpets stay wet?
A: Steam: Average drying times range from 4 - 12 hours. A carpet can take up to 24 hours to completely dry if it is in poor condition and cleaned on a very humid day with no air conditioning.
Low Moisture/Dry Carpet Cleaning: Average drying time is 30 minutes to 2 hours.

Q: What is a "Truck mount" ?
A: A "Truck mount" is the machine I use for cleaning. It is very powerful piece of machinery that is mounted in the van. This machines provide high heat , pressure and vacuum. Two hoses are brought into the home - one vacuum and one solution line -and there is never a need to use your hot water.

Mold/Mildew concerns with steam cleaning are they valid?
Do not believe the "dry guys" lies about "the dangers of steam". Our system does not promote mold or mildew in fact ,there are companies calling themselves "dry" and using truck mounted systems like us! The back of your carpet rarely gets wet at all - it may get slightly damp in an area were a pet stain is being treated but ,this is what you want in order to effectively treat this area-.

Family Owned & Operated Carpet Cleaning Services Fairfield County Ct.